PRIVACY POLICY

Introduction

This is the Privacy & Cookie Policy (the “Policy”) of the DUNU Topsound team (hereinafter referred to as “DUNU Topsound”), which sets forth the manner in which we gather your information, how we use it, what we do to protect it, and to assist you in making informed decisions when using our services.  Unless otherwise indicated below, this Policy applies to any website that references this Policy, any of DUNU Topsound’s websites, as well as any data DUNU Topsound may collect across partnered and unaffiliated sites.

 

For purposes of this Policy, “Services” refers to DUNU Topsound’s personal audio devices, earphones, headphones and other products and services which can be accessed via our website located at https://www.dunuusa.com.  As used herein, the terms ‘us’, ‘its’, ‘ours’ and/or ‘we’, as used herein, shall refer to us, DUNU Topsound and/or our affiliates, assignees, successors and/or brands. As used herein, the terms ‘you’, ‘your’, and/or ‘yourself’ refer to you, a user/visitor/browser of our websites, whether registered under an account or not.

 

As used herein and elsewhere, the words “collect”, “use”, “process”, “treat”, “disclose” and analogous shall be related to personally identifiable information (the “PI”) and other data that we may collect from our users and/or visitors, including cookies inside a computer and mobile device IDs.

 

This Policy shall be supplemented by our Terms and Conditions of Use (the “Terms”), and any other guidelines, terms and policies made available by us from time to time, incorporated herein by reference.

 

Consent & Scope of this Policy

By accessing our Services, you accept our Policy and Terms, and you consent to our collection, storage, use and disclosure of your PI information as described in this Privacy Policy.  In addition, by using our Service (on our websites or across partnered and unaffiliated sites) you are accepting the practices described in this Policy. We will also ask for your specific consent to certain parts of the Service (i.e. newsletter subscription) via clickable boxes with legends similar or analogous to “I Accept”.

 

Here at DUNU Topsound, we work hard to earn and keep your trust; and therefore we adhere to the following principles in order to protect your privacy: (i) we will not sell or lease your PI to third parties; (ii) we will not disclose your PI with other users or third parties without your consent; (ii) any PI that you provide to DUNU Topsound will be secured with industry standard safety protocols and technology.

 

Personal Information Gathering

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address, email address, home/business address, mobile number and payment processing account details.

 

In addition, we may also track information provided to us by your browser and mobile device IDs when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.

 

We may also collect non-personally identifiable information with third parties, such as aggregate user statistics, analytics, demographic information, and web site usage information.  As our user, you will generally be able to control and select the amount and type of PI you may disclose to us.

 

Personal Information Processing and Usage

Overall, we use your PI to provide and improve our Services.  By storing your PI on our secure servers, we are able to shorten your login process and allow you to modify your personal profile online.  We will generally collect, use and disclose your PI to:

 

  • Provide, operate, maintain, improve, and promote our platform and our products and services.

  • Verify your e-mail address and other account notices.

  • Develop, research, process, safeguard and improve our services.

  • Answer to comments, questions, and requests you submit to us.

  • Offer promotions, newsletters, sweepstakes entries and rewards, send service related announcements and contact you about inquiries for our products and services.

  • Investigate and prevent fraudulent transactions, unauthorized access to our services, and other suspicious activities.

  • Monitor and analyze trends, usage, and activities in connection with our products and services and for marketing or advertising purposes.

 

If you do not wish to disclose any or part of your PI to us, you may still be able to use some of the functionalities of our Services, though we will not be able to guarantee that you will be able to enjoy them at their fullest if you elect not to disclose it to us.  Overall, your final remedies will be to close this web tab, delete your account with us and/or exit our Service.

 

Information Collected from Payment Processors

We use third party payment partners in order to bill and process any payments and subscriptions made via our Services.  These platforms will request you to disclose them sensitive information in order to complete purchases and operations related to our Services.  Such third-party payment processing platforms are governed by their own safety standards, policies and terms of use.

 

We take great care in selecting our third party payment processing platforms, and stride to be aware of their operations and functionalities.  We strongly advise our users to engage in online safety measures and practices in order to protect their financial information.

 

Information Storage

As our user, you will generally be able to control and select the amount and type of PI you may disclose to us.  We continuously try to improve our user experience, and strive to provide you the best choices for the disclosure, edition or removal of the PI being processed by us.  Accordingly, we will undertake the open and transparent management of your PI and will: (i) inform you about how your personal information may be used and disclosed (including overseas); (ii) maintain the safety and integrity of your personal information; and/or (iii) enforce your individual right to access and correct your personal information.

 

We will retain your PI only for as long as it is reasonably necessary for our business purposes (e.g. as long as your account is active).  We will also retain and use your PI for our compliance obligations, to resolve disputes among our users, and enforce our contracts with authorized third parties.

 

Access to Your Personally Identifiable Information

In order to enforce your privacy rights, please contact us as indicated in the contact section of our websites.  Your privacy request must include, at the least, the following information: (i) your complete name, address and/or e-mail address in order for us to notify you the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the PI with regard to which you seek to enforce any of your privacy rights.  If you request rectification, please indicate amendments to be made and attach documentation to back up your request.

 

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your PI from our products and services.  Please take into account that we may not be able to delete all of your data from our secure databases or the databases of third parties to which your PI has already been disclosed.  If that is the case, please contact such third parties directly in order to request enforcement of your privacy rights. In case of databases under our control where deletion is impossible, we will make such information inaccessible.

 

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your PI, username, password, transaction information and data stored on our websites.  Sensitive and private data exchange between DUNU Topsound and its users happens over an SSL secured communication channels encrypted and protected with digital signatures.

 

Lawful Disclosure of Personally Identifiable Information

DUNU Topsound may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of any of our applications.  Accordingly, we must reserve our right to disclose your PI when we or our affiliates, clients, contractors, licensors, officers, agents and/or representatives reasonably believe it necessary to protect our interests, or where you result to be in breach of our Terms and/or this Policy.

 

Henceforth, we will have the right to disclose any and all collected PI and/or data, under the following circumstances: (i) if required under applicable law, rules or regulations; (ii) in response to a valid request or subpoena from a government or law enforcement agency; (iii) to defend ourselves and our affiliates, licensors, officers, agents and representatives from legal claims and processes brought to us by third parties (including takedown notices); (iv) to defend the property, rights and integrity of any of our users, advertisers or licensors; and/or (v) to stop or cause to cease any actions that we may consider to cause –whether allegedly or factually– a contingency or liability.

 

Email Communications & Opting Out

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages users’ access or visit, and information volunteered by the consumer (such as survey information and/or website registrations).

 

We will send you Service-related announcements on occasions when it is necessary to do so.  For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email.  Generally, you may not opt-out of these communications, which are not promotional in nature.

 

Based upon the PI that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account, among other and other promotional communications.  We will communicate with you by email or telephone, in accordance with your wishes. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.

 

Cookies & Web Beacons

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web website’s computers and stored on your computer’s hard drive.  Cookies are required to use the Services. We use cookies to record current session information, but do not require permanent cookies.

We also use the so-called ‘beacons’, which are small files, sometimes only a pixel in size, embedded onto the pages of our websites.  Beacons are used to identify each of our pages in order to be analyzed by our system.

 

We may also collect and use the data contained in log files, which may include your IP address, your ISP, the browser you used to visit our platform, the time you visited our platform and which sections you visited.

 

We do not currently offer “do-not-track” or similar mechanisms.  Unlike cookies, device IDs cannot be deleted, but you can select to reset your Advertising IDs in the “Settings” section of your mobile device, among other.

 

Changes to this Privacy Policy

DUNU Topsound may periodically update this Policy.  We will notify you about significant changes in the way we treat PI by sending a notice to the primary email address specified in your DUNU Topsound Service primary account holder account or by placing a prominent notice on our websites.  Your continued use thereof after the last effective date of modifications thereof indicates your acceptance of such modifications.

 

Service Eligibility & Age of Consent

Through the simple use of our platform and our products and services, you hereby represent and warrant that you are at least eighteen (18) years of age --or older-- as of the date of first access thereof.  If you are still a minor (which may depend on the jurisdiction where you reside), you may only access our Services under the direct supervision of your parent or legal guardian. We reserve the right to request any and all necessary proof of the consent of your parent or legal guardian, at our sole and final discretion.

 

DUNU Topsound does not knowingly collect any kind of information from persons under the age of thirteen (13).  If we learn or have reason to suspect that any user is under the age of thirteen (13), we will delete any PI under that user’s account.

 

International Transfer Notice

We have our headquarters in Taiwan.  Henceforth, your PI may be accessed by us or our affiliates, agents, partners, advertisers or third-party service providers in California and our locations which may or may not be located in your country of residence, and you hereby consent to such access and transfer by simple disclosure.  All DUNU Topsound related entities are subject to the privacy practices set out in this Policy and any applicable jurisdictional legislation.

 

International Disclosure

The European Union has not found the United States and some other countries to have an adequate level of protection of PI under Article 45 of the GDPR.  DUNU Topsound relies on exceptions for specific situations as defined in Article 49 of the GDPR.

For European Union customers and users, by clicking the "I Accept" button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and accept that your PI may be transferred outside the European Union to the United States.  We will use your PI to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights.

 

Wherever we transfer, process or store your PI, we will take reasonable steps to protect it.  We will use the information we collect from you in accordance with our Policy. By using our website, services, or products, you agree to the transfers of your PI described within this section.

 

Notice to California Residents

In compliance with the California Civil Code Section 1798.83, residents of California are hereby notified that the websites referred to in this Policy and the appertaining personal information are safeguarded by the DUNU Topsound team.  Users can obtain certain information about the personal information we may have access to, including disclosure thereof with third parties for direct marketing purposes (e.g. names and addresses of those third parties, types of services or products marketed thereby).  If you wish to request a copy of your information disclosure, please contact us at by email as indicated in our contact page.

 

California Online Privacy Protection Act

In compliance with CalOPPA, we have hereby posted this conspicuous Policy to the public, indicating the PI being collected and the manner in which it may be disclosed and with whom.  Accordingly, our users can may visit our platform using anonymous browsing, read this Policy linked from our home page, with the link including the word ‘Privacy’ or similar. We also comply with Policy changes notification to our users, and provide mechanisms that allow our users to manage their PI personal information.

 

 

Governing Language

From time to time, this Policy may be translated into other languages for your convenience.  The English language version of each of these documents shall be the version that prevails and governs your use of our websites and our products and services.  Upon the case of any conflict between the English language version and any translated version, the English language version will prevail.

 

How to Contact Us

If you have any questions regarding this Policy or the practices of our websites, or wish to withdraw your consent for the continued collection, use or disclosure of your PI, please contact us at If you have any questions or queries about us, the Site, our Services or this Policy, please contact us at Tel: (319)383-9788, email: support@dunutopsound.com.

Date of last effective update is July 14, 2018.

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