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DUNU Help Center
Frequently asked questions
Contact and General Question
Order
Shipping
Warranty and Service
We’re always happy to help! If you need assistance with your DUNU product, have questions about your order, or require warranty support, you can reach our customer support team in the following ways:
Email Support
Email: support@dunutopsound.com
Please include the following information (if applicable) to help us assist you faster:
Your full name
Order number or proof of purchase
A description of the issue
Photos or short videos (if there’s a product defect or damage)
We aim to respond to all inquiries within 1–2 business days.
Official Website
You can also submit your inquiry directly through our website:
👉 https://www.dunu-topsound.com/contact
Social Media (Non-urgent Support)
For general questions, announcements, and community discussions, feel free to message us or comment on our official pages:
Facebook
Instagram
X (Twitter)
Tip:
For warranty or technical issues, please contact us via email instead of social media to ensure your case is properly documented and handled by our technical support team.
Have a question? We are happy to help.
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